Privacy Notice | Last Updated: September 2024
At The Training and Skills Organisation, we are committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your personal information when you interact with our training services. Please take a moment to read this notice carefully to understand how we handle your data.
We are a CPD accredited provider and registered with the Information Commissioner’s Office (ICO).
Information we collect
We may collect and process the following data about you:
1. Personal Information: This includes your name, address, email address, telephone number, and other identifying information.
2. Registration and Training Data: Information about courses, training history, and progress, including test scores and certificates.
3. Payment Information: If applicable, financial information required for processing payments.
4. Communication Data: Details of your interactions with us, including emails, messages, and feedback.
How we use your information
We may use your personal information for the following purposes:
1. Providing Services: To deliver our training services and manage your participation in courses.
2. Communication: To respond to your inquiries, provide support, and inform you about course updates and promotions.
3. Improving Services: To analyse and improve our training programs, courses, and user experience.
4. Marketing: With your consent, we may send you marketing communications about relevant courses and services.
5. Legal Compliance: To comply with applicable laws, regulations, or legal requests.
Data sharing and disclosure
We may share your personal information with:
1. Our trusted third-party service providers who assist us in delivering our training services.
2. Regulatory authorities, if required by law or in response to a legal process.
We will never sell your data to third parties.
Your rights
You have the following rights regarding your personal data:
1. Access: You can request access to the personal data we hold about you.
2. Correction: You can request the correction of inaccurate or incomplete data.
3. Erasure: You can request the deletion of your personal data.
4. Data Portability: You can request the transfer of your data to another service provider.
5. Withdraw Consent: You can withdraw your consent for marketing communications at any time.
To exercise these rights, please contact us using the details provided below.
Contact Information
If you have any questions, concerns, or requests regarding your personal data or this Privacy Notice, please contact us at Privacy@trainingandskills.org
Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices or for legal reasons. Please check this page regularly for updates.
Complaints
If you believe that we have not handled your personal data in accordance with this Privacy Notice or applicable data protection laws, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) or the relevant supervisory authority.